With all the flexibility and options Kilkaya offers, our support is an essential part of your journey. We’re not just providing a product—we're here to share our expertise and help you tailor it to meet your unique business goals. From setup to optimization, our team is ready to ensure you make the most of Kilkaya, so you can achieve success specific to your needs.
All the documentation you need can be easily accessed through the support page within the app. Feel free to browse the resources there for any guidance or troubleshooting.
Uptime
We use Pingdom to monitor our uptime, and you can check our historical performance as well. Please note that Pingdom only measures the availability of the application itself. If you can access Kilkaya but aren't seeing any data, there could be several reasons for this. For example, we might not be receiving the data, there could be issues parsing the data on our end, or there might be network problems with our hosting provider.
How can we help?
- Technical Assistance: Having trouble with installation or encountering a technical issue? Our team is available to help troubleshoot and guide you through the process.
- Dashboard Customization: Need help setting up your analytics dashboards or fine-tuning KPIs to better align with your goals? Contact us for personalized support on optimizing your setup.
- A/B Testing and Optimization: Unsure how to run A/B tests or optimize your content for better engagement? Our experts can walk you through the best practices and strategies to make the most of Kilkaya’s features.
Get in touch
You can reach our support team via email at support@kilkaya.com. We strive to respond as quickly as possible – and always in person.